Relatix | Multi-Agent AI Workforce Platform
www.relatix.io
01
Introduction and Acceptance
These Terms & Conditions ("Terms") govern your access to and use of relatix.io,
agents.relatix.io, and any related web or agent applications, dashboards, connectors,
templates, and subscription plans (collectively, the "Services") provided by Relatix
("Relatix", "we", "us", or "our"), registered at 2 Venture Drive, #11-30 Vision
Exchange, Singapore 608526.
By creating an account, accessing, or using the Services, you agree to be bound by
these Terms and by our Privacy Policy, which is incorporated by reference. If you are
entering into these Terms on behalf of a company or other legal entity, you represent
that you have the authority to bind that entity, in which case "you" refers to that
entity.
If you do not agree to these Terms, you must not access or use the Services.
02
Definitions
"Account" means a registered user profile used to access the Services.
"Agent" or "AI Agent" means an AI-driven copilot or
autonomous workflow component within the Services (e.g. Sales, HR, Finance, Ops,
Research, or Customer agents) that performs tasks or triggers actions on your behalf.
"Connector" means an integration that links the Services to a
third-party application, tool, or data source (e.g. Gmail, Google Sheets, CRM, WhatsApp,
Slack, ERP).
"Customer Data" means personal data and other content that you or your
Agents upload, generate, or process through the Services, including records relating to
your employees, leads, tenants, or message recipients.
"Subscription Plan" means the paid or free-tier plan you select, which
determines available Agents, Connectors, usage limits, and support level.
"Workflow" means an automation, template, or sequence of steps executed
by one or more Agents, including those built or imported via n8n or a similar automation
layer.
03
Eligibility
The Services are intended for business use by individuals aged 18 and above who have
the authority to act on behalf of the organisation they represent. By using the
Services, you represent that you meet this requirement and that the information you
provide during sign-up is accurate and current.
04
Account Registration and Security
To use most features of the Services, you must create an Account using an email address
or a supported single sign-on option (e.g. Google). You are responsible for:
maintaining the confidentiality of your login credentials;
all activity that occurs under your Account, including actions taken by Agents
configured under it;
notifying us promptly at hello@relatix.io if you suspect unauthorised access to your
Account.
We may suspend or terminate an Account that provides false information, is used in
breach of these Terms, or presents a security risk to the Services or other users.
05
Description of the Services
Relatix provides a multi-agent AI workforce platform that routes tasks to specialised
Agents (including Sales, HR, Finance, Property Operations, Research, and Customer
agents), connects to third-party tools via Connectors, and enables workflow automation
through pre-built industry templates or custom Workflows.
Features, Agents, Connectors, and usage limits available to you depend on your
Subscription Plan and may be introduced, modified, or withdrawn from time to time as the
platform evolves. We will use reasonable efforts to notify you of material changes that
reduce functionality you are actively paying for.
06
Subscription Plans, Billing, and Payment
Subscription Plans (e.g. Starter, Pro, Enterprise) are described on our pricing page and
may be billed monthly or annually. By subscribing to a paid plan, you authorise us (or
our third-party payment processor) to charge the applicable fees to your chosen payment
method on a recurring basis until you cancel.
Fees are exclusive of applicable taxes, GST, or duties unless stated otherwise.
Free credits or tokens provided on sign-up (e.g. introductory token allowances per Agent
team) are subject to expiry, fair-use limits, and change without notice.
Upgrades take effect immediately with pro-rated billing where applicable; downgrades and
cancellations take effect at the end of the current billing cycle unless stated
otherwise at checkout.
Except as required by law or expressly stated in a separate agreement, fees are
non-refundable.
We do not store full payment card numbers; payments are processed by a third-party
payment processor in accordance with their own terms and applicable card network
standards.
07
AI Agents, Automation, and Human-in-the-Loop Controls
Agents may draft communications, update records, extract or summarise data, and trigger
workflow steps based on your configuration and instructions. You acknowledge and agree
that:
AI-generated output may contain errors, omissions, or inaccuracies, and should be
reviewed before being relied upon or acted on;
sensitive or consequential actions — such as sending external communications, modifying
core financial or HR records, or taking actions with legal or financial effect — are
subject to human-in-the-loop review and approval controls that you are responsible for
configuring and using;
you remain responsible for reviewing, approving, and, where necessary, overriding
Agent-proposed actions before they are finalised, particularly where your plan or
configuration allows an Agent to act with reduced human oversight;
Relatix does not train its underlying AI models on your Customer Data without your
separate, explicit authorisation.
08
Customer Data
As between you and Relatix, you retain all rights to Customer Data you upload or
generate through the Services. You grant Relatix a limited licence to host, process,
transmit, and display Customer Data solely to provide, secure, and support the
Services, and as instructed by you through your configuration of Agents and Workflows.
Where you upload personal data of third parties (e.g. employees, applicants, leads,
tenants, or message recipients) into the platform, you are responsible, as the
Controller/Organisation, for ensuring you have a lawful basis for that data's collection
and upload, and for responding to data subject requests concerning it, unless otherwise
agreed in a separate Data Processing Agreement (DPA). Relatix acts as a Data Processor /
Data Intermediary with respect to such Customer Data, as further described in our
Privacy Policy.
You must not upload Customer Data that you are not lawfully entitled to share, including
special categories of data, unless you have obtained the appropriate consents or legal
basis and, where relevant, agreed additional safeguards with us.
09
Third-Party Connectors and Integrations
The Services allow you to connect third-party applications (e.g. Gmail, Google Sheets,
CRM systems, WhatsApp, Slack, ERP, Notion, Drive, calendars, or custom APIs). Your use of
any connected third-party service is subject to that provider's own terms and privacy
policy. Relatix is not responsible for the availability, security, or content of
third-party services, and Connector functionality may be affected by changes those
providers make to their own platforms or APIs.
You are responsible for ensuring you have the necessary rights and permissions to
connect any third-party account or data source to the Services.
10
Acceptable Use
You agree not to use the Services to:
violate any applicable law or regulation, or infringe the intellectual property,
privacy, or other rights of any third party;
upload or transmit malicious code, or attempt to gain unauthorised access to the
Services, other accounts, or underlying infrastructure;
send unsolicited bulk communications (e.g. spam) or engage in phishing, fraud, or
deceptive practices through Agents, Connectors, or Workflows;
reverse engineer, decompile, or attempt to extract the source code or underlying models
of the Services, except as permitted by law;
use the Services to build a competing product, or to train, benchmark, or develop
third-party AI models without our written consent;
misrepresent AI-generated content as being reviewed or approved when it has not been, in
a manner that causes harm to any third party.
We may investigate suspected violations and take appropriate action, including
suspending or terminating access, without liability to you.
11
Intellectual Property Rights
The Services, including all software, Agent logic, templates, workflows, design,
trademarks, and documentation (excluding Customer Data), are owned by Relatix or its
licensors and are protected by intellectual property laws. Subject to your compliance
with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable
licence to access and use the Services for your internal business purposes during your
subscription term.
You retain ownership of Customer Data and any content you upload. You grant us feedback
you provide about the Services on a royalty-free basis to use for improving the
Services, without attribution or compensation.
12
Confidentiality
Each party may have access to the other's non-public business, technical, or product
information in connection with the Services. Each party agrees to use the other's
confidential information only as necessary to perform its obligations and to protect it
with at least the same degree of care it uses for its own confidential information of
similar nature, and no less than reasonable care.
13
Disclaimers
The Services, including all Agent outputs, are provided "as is" and "as available"
without warranties of any kind, whether express, implied, or statutory, including
implied warranties of merchantability, fitness for a particular purpose,
non-infringement, or that the Services will be uninterrupted, error-free, or fully
secure.
AI-generated content may be inaccurate or incomplete. You are solely responsible for
reviewing and validating any Agent output before relying on it for business, legal,
financial, medical, or other consequential decisions.
14
Limitation of Liability
To the maximum extent permitted by applicable law, Relatix and its officers, employees,
and affiliates will not be liable for any indirect, incidental, special, consequential,
or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of
or relating to your use of the Services, even if advised of the possibility of such
damages.
To the maximum extent permitted by applicable law, Relatix's total aggregate liability
arising out of or relating to these Terms or the Services will not exceed the amount you
paid to Relatix for the Services in the twelve (12) months preceding the event giving
rise to the claim.
Nothing in these Terms limits liability for death, personal injury caused by negligence,
fraud, or any other liability that cannot be limited or excluded under applicable law.
15
Indemnification
You agree to indemnify and hold Relatix harmless from any claims, damages, liabilities,
and expenses (including reasonable legal fees) arising from your breach of these Terms,
your misuse of the Services, your Customer Data, or your violation of any law or
third-party right.
16
Term, Suspension, and Termination
These Terms remain in effect for as long as you use the Services. You may cancel your
Subscription Plan at any time through your account settings or by contacting us. We may
suspend or terminate your access to the Services, in whole or in part, if you breach
these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a
security, legal, or reputational risk.
On termination, your right to use the Services ceases, and Customer Data will be
retained, returned, or deleted in accordance with your applicable Subscription Plan
terms, any separate Data Processing Agreement, and our Privacy Policy, subject to legal
retention obligations.
17
Changes to the Services and These Terms
We may update these Terms from time to time to reflect changes in the Services, our
practices, or legal requirements. Material changes will be notified via email or a
prominent notice on our website before they take effect. Continued use of the Services
after the effective date of updated Terms constitutes acceptance of those Terms.
18
Governing Law and Dispute Resolution
These Terms are governed by the laws applicable to Relatix's place of registration and
operation, without regard to conflict-of-laws principles. The parties will first attempt
to resolve any dispute informally by contacting hello@relatix.io. If a dispute cannot be
resolved informally within a reasonable period, either party may pursue any remedy
available under applicable law, before the courts or arbitral forum specified in a
signed commercial agreement between the parties, where one exists.
Nothing in this section limits your rights under mandatory consumer protection or data
protection law in your jurisdiction of residence.
19
General Provisions
Entire Agreement: These Terms, together with the Privacy Policy and any
signed order form or DPA, constitute the entire agreement between you and Relatix
regarding the Services.
Severability: If any provision of these Terms is found unenforceable,
the remaining provisions will continue in full force and effect.
Assignment: You may not assign these Terms without our prior written
consent; we may assign these Terms in connection with a merger, acquisition, or sale of
assets.
No Waiver: Our failure to enforce any right or provision will not be
considered a waiver of that right or provision.
Notices: We may provide notices to you via email, in-app notification,
or a notice posted on our website.
20
Contact Us
If you have questions about these Terms, please contact us using the details below.